Shipping Policy

Shipping Policy

ABC Doors & Windows Shipping Policy

We are committed to delivering high-quality doors and windows to you efficiently, safely, and in good condition. This policy outlines how we arrange shipping, the costs involved, typical timelines, and what happens if there are delays, damaged items, or order issues.
This policy applies to all online orders placed through our website and to shipments arranged directly with our sales team.

We ship within Trinidad and Tobago and to select international destinations as offered at checkout. Local deliveries (within Port of Spain, San Fernando, Chaguanas, and nearby areas) may be eligible for same-day or next-day service, subject to stock and carrier availability.
For national and international shipments, we partner with trusted carriers and freight providers to ensure safe handling of delicate and oversized items. Exact delivery coverage and timelines will be confirmed during checkout or by our sales team after order placement.

Once you place an order, our team verifies product availability, dimensions, and any required customization (e.g., finishes, glazing, hardware). Custom or made-to-order items may require additional processing time.
Typical processing time is 1–3 business days for in-stock items. Custom orders may require longer; we will communicate estimated lead times at order confirmation.
You will receive an order confirmation by email or SMS with an estimated ship date and tracking information as soon as your shipment is dispatched.

Standard shipping: Economical, reliable service suitable for standard doors and windows within Trinidad and Tobago. Lead times depend on destination and stock levels.
Expedited shipping: Faster delivery for urgent projects, available on a limited basis depending on stock and location. Additional fees apply.
White-glove delivery: For oversized items such as exterior doors, entryways, or multi-piece window assemblies. Our team will schedule delivery with on-site assistance, unboxing, and removal of packaging materials where permitted.
Freight shipments: For large commercial orders or international exports, we arrange palletized freight and coordinate customs documentation where required.

Shipping charges are calculated based on item dimensions, weight, destination, and chosen service level. Local deliveries may have separate pricing for curbside vs. inside delivery or for deliveries to rural or difficult-to-access locations.
Some items may be eligible for free standard shipping promotions or discounted rates on bulk purchases. Promotions are valid only for qualifying orders and time frames.
You will see the exact shipping cost during checkout before you finalize the purchase.

Local deliveries (within Trinidad and Tobago): Typical delivery window is 1–5 business days from dispatch, depending on stock, route efficiency, and access to the delivery address. Large or custom orders may take longer.
Regional deliveries (to nearby Caribbean islands, where available): Estimated 5–15 business days, subject to freight schedules, customs clearance, and carrier routing.
International deliveries: If available, international lead times will be provided at checkout and may be longer due to customs processing, freight schedules, and any import regulations.

Please ensure someone is available at the delivery address to sign for the package. For white-glove services, our team will confirm a suitable delivery window with you in advance.
Inspect items upon arrival. If you notice any visible damage or if packaging is compromised, note it on the carrier’s delivery receipt and contact us immediately with photos of the damage.
For custom orders requiring installation, our team will coordinate installation timing as part of the delivery process. If you require only delivery without installation, specify this preference at checkout and in the notes to our team.

We package items carefully, but in rare cases damage may occur in transit. If you receive damaged or defective items, notify us within 7 days of delivery with photos showing the damage and the packaging.
We will arrange a replacement, repair, or return per our assessment. Replacement parts or full replacements will be sent as soon as possible, and return shipping arrangements will be provided if applicable.

If an order arrives with incorrect or missing items, contact us within 7 days of delivery. We will verify the discrepancy and arrange for the correct items to be shipped or for the missing items to be delivered promptly.

If installation is included, our installation team is responsible for on-site handling. If damage occurs during installation that is not due to user fault, we will coordinate assessment, repairs, or replacements as appropriate.

We do not ship hazardous materials, restricted items, or items that require special handling beyond our standard capabilities. If a shipment requires special conditions (e.g., climate control), we will inform you during checkout.

You may modify or cancel certain orders before the item ships. Once an order has shipped, cancellation is governed by the carrier’s policies and any applicable restocking fees. We will provide exact instructions at the time of cancellation.
For custom orders, cancellation may be subject to a customization and processing fee. We will communicate any fees upfront.

All shipments include tracking information when available. You can monitor progress through the tracking link provided in your shipment notification.
Our customer service team will provide updates on any delays, exceptions, or changes to the delivery schedule.

Shipping charges are generally non-refundable except in cases of carrier error, damage in transit, or our failure to fulfill the order as committed.
If a return is approved, we will provide instructions for return shipping if applicable, and refunds will be issued to the original payment method after inspection.

We protect your personal data and shipping information. Your address and contact details are used solely to fulfill your order and for communicating delivery updates, consistent with our Privacy Policy.

Local weather (e.g., heavy rainfall during the wet season), road conditions, and public holidays can affect transit times. We will communicate any delays as soon as we are aware of them.
For commercial customers and construction projects, we can arrange delivery to job sites and coordinate with project managers to align with installation schedules. We can also assist with customs documentation for export shipments originating in Trinidad and Tobago.

If you have a current order, you’ll receive shipping updates via your preferred contact method. For new orders, you can select your shipping preference at checkout or discuss options with our sales team.

Example: A customer in Port of Spain orders a standard interior door. The order is confirmed and processed in 2 days. Standard shipping delivers locally within 2–3 days. The customer receives a tracking number and a delivery window; the door arrives in good condition and the order is completed within the promised timeline.